Frequently Asked Questions:

1. Do I have to initiate the session?
Ideally it would be good for you to start the session with the issues that bring you to us. However, we are prepared to help you start the process by asking pertinent questions that can prompt open responses.

2. What if I’m unsure about this form of therapy as opposed to traditional sessions?
See our page describing whether this service is right for you. If you have had traditional therapy in the past, you should know within 1 or 2 sessions how this compares to traditional forms of therapy. Whether or not you have been in any other type of therapy, our initial goals will be to clarify your goals for treatment and explore with you how you are experiencing the process. One of the advantages of online therapy is that you have more options to think through your responses; written language is often more quickly descriptive of deeply-held feelings and thoughts than verbal responses.

3. What about the time it takes to write back and forth; is there enough time in an hour to adequately explore issues?
In our experience, the time is used more efficiently because writing unleashes lots of thoughts in cohesive form and responses back and forth are sent immediately through our secured online consult room. Also, the time spent in writing is to some degree compensated for by lower fees than those we would charge in our offices.

4. How can I contact my therapist in an emergency?
You may phone our office and receive our 24-hour emergency number. You would have to call the service and leave a phone number where you can be reached. Either your therapist will respond, or if he/she is not available, someone on call will get to you as soon as possible.

5. How do I know that all communications with my therapist will be held in strict confidence?
Your session is in a secure server and all written communication is automatically deleted after the session has ended. Your therapist will make appropriate notes for his/her own records, which are also in a secure file, as required by the professional standards of practice.

6. What if I only want to talk with a male/female therapist?
You will have the opportunity to request either gender, since we are fortunate to have on staff trained male and female clinicians.

7. Will I have to pay if I miss a scheduled appointment?
Your therapist has set aside the time for the session in the same manner as if you were in the office. All sessions will be charged unless there is a 24 hour notice to our general email address informing our secretary of your cancellation.

8. Can I try out this service on a session by session basis, or must I commit to a certain number of sessions?
Since you are only charged for the sessions you book, you are free to terminate at any time you wish. Of course, commitment to the process is most likely to produce successful results, and we hope that you would consult with your therapist for his/her comments or advice if you are thinking of terminating your service.

9. How do I know my credit card number will be safe?
You will be calling our office to give us your credit card number. You will see from our website that we have a legitimate address with credentialed therapists working for us, all licensed by the State of Connecticut as clinicians. You will only be receiving service from clinicians in good standing in the profession, sworn to uphold professional standards of practice.

10. How can I verify the credentials of my therapist?
You may request the license number of your therapist for verification, if you wish. In addition, see the answer above.

11. Will I be able to choose my therapist?
Within the limits of the expertise for online therapy, you may select from the staff members listed in our website. Naturally, not all of our staff are qualified for online therapy; only those who have had training for this arena will be offered. But we do have a variety of clinicians, both male and female, with credentials as psychologist, social worker or marriage and family therapist, from whom to select.

12. What can I do if I don't like my therapist?
As a Center, we are always interested in knowing the reactions of our clients, both positive and negative, to any therapist with whom they have worked. If you feel you have not established good rapport with a therapist, we would ask you to email your reactions and we will do all we can to make a good fit for you. In practice, our intake process for all our clients (whether seen in the office or online) entails making every attempt to make a fit between therapist and clients, based on the client needs and issues.

13. Will I always get the same therapist?
Absolutely. Good therapeutic practice requires one consistent person with whom you want to develop a trust relationship, just as you would expect if you were coming into the office.

Click here to shedule an appointment with one of our certified therapists.

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